Acala Reviews

Acala has an overall rating of 4.6 based on 99 reviews. Customer feedback on Acala is mixed: Acala reviewers highlight positive aspects like user-friendly interface, wide range of products, competitive pricing and excellent customer service, which strongly appeal to budget-conscious shoppers, online bargain hunters, and tech-savvy consumers. However, Acala is often criticized for its slow shipping times, limited payment options, occasional stock issues and lack of detailed product descriptions.

4.6/5.0

99 reviews

5 Stars

87

4 Stars

2

3 Stars

3

2 Stars

2

1 Star

6

All Acala Reviews (99)
lazybird212
January 28, 2023
"Smooth Shopping Experience"
The item showed up quickly and it's a delightful cream for the face. Really enjoying it!
heavyzebra364
January 26, 2023
"Desert Rose Palette Came, But Some Items Were Left Out"
The Desert Rose Palette showed up and it matches what I expected. Can't wait to try it out and swap things as they finish up. But here's the kicker: I ordered a couple of tester foundations, and they were nowhere to be found in the package. No word on whether they’re coming later or if they’re just gone. Instead, I got a foundation that’s way too dark for me, more like a toner shade. A little note would’ve been nice. I’ve been told a refund is on the way if those testers aren’t available. I also shot off an email about the missing stuff or a refund. I get that mistakes happen and things can sell out, but I’d really appreciate a response. Thanks a bunch.
Herbertrence
December 25, 2022
"Still waiting on my order"
I’m still waiting on my order. I paid for shipping, but I can’t track my package since it hasn’t even started the delivery process yet.
brownbear770
December 18, 2022
"Awesome support from the team"
It looks like the carrier misplaced my shipment. After reaching out to Acala, I got a replacement just two days later. Really impressive service! I’ll definitely be ordering again.
MitchellMiller
November 30, 2022
"Fast shipping. Awesome items"
Fast shipping. Awesome items. No plastic involved. Total win!
bigsnake236
November 27, 2022
"Placed my order on the 9th, waited a week before I…"
I placed my order on the 9th and after a week, I reached out for an update but got no response. Tried the contact form on the site, but still nothing. The only way I could get a hold of someone was through Instagram, where I got an email address. Guess what? No reply from that either. I messaged again on Instagram and was told, 'Sorry, I’m just the social media manager, so I can’t help.' It feels like I’m just going in circles with no answers or updates. My order hasn’t shipped yet, but they said it’s stuck at customer, even though I’m in the same country as the seller.
orangetiger410
November 09, 2022
"Messed up my shipping address"
I messed up my shipping address and reached out to them right away. I received an automated reply saying I’d hear back in 2-3 days, but here I am a week later with no word. Super disappointed.
angryduck262
October 11, 2022
"Fantastic Online Store"
I've placed my order with them for the second time, and I really dig the items and how fast they get delivered! It's awesome that I can discover all-natural and plastic-free goods all in one spot.
Wyatt.Fox
September 22, 2022
"This dental floss is a disaster"
This dental floss is a disaster. It has impressive eco-friendly features, but the product just doesn't do the job. It's flimsy and breaks way too easily. I just wasted an hour trying to get the frayed bits out from between my teeth. I can still feel them, and it's driving me crazy. Unless your teeth are spaced out like an old fence, I'd steer clear of this.
KennethArnold
September 21, 2022
"Acala continues to impress"
The dentabs showed up quickly and were in excellent shape. They were nicely wrapped and packaged. This was a present (I know, odd gift choice) so I can't comment on their quality personally, but everything I've purchased from Acala has been top-notch, so I reckon these are just as good.
Amannda1116
August 18, 2022
"My experiences with Acala have been great..."
I've placed orders with Acala several times and I'm consistently pleased with their service. The soaps arrive quickly and just as expected. I'm a big fan of their soaps, so I'll keep using Acala happily.
goldenswan370
August 18, 2022
"Fantastic products and great service"
The service is top-notch, and the products are just fabulous, which keeps me coming back as a satisfied regular buyer.
ticklishladybug134
July 29, 2022
"Fast shipping and top-notch items"
Fast shipping and top-notch items! I’m definitely gonna purchase again and absolutely suggest these DIY products 💕💕💕
Courtney.Hunt
April 18, 2022
"Cheers to Earth Friendly Face Lotion & Kaolin Clay"
I'm really happy with the service I got from Acala and the items I purchased. Shopping was a breeze and delivery was super fast! I found out about YFE on Instagram thanks to founder stevieyaaaay. I've been using it for a week, and my skin feels so soft. I combined the Kaolin clay with aloe vera gel to whip up a refreshing face mask. Definitely planning to return, just waiting on the aerosol from Stevie so I can grab it along with the body oil!
redfish266
April 08, 2022
"Impressive delivery time despite free shipping..."
I was really surprised by how fast it arrived, especially since I went with the free standard shipping. The packaging was lovely, and the product is fantastic - I finally got my hands on that Yay For Earth lotion! Huge thanks!

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